Terms & Conditions

Our Mission is to help you achieve the look that best fits you & your lifestyle. Our lash artists are properly licensed and trained to perform the newest techniques in the industry using only the best products available. We offer our products for purchase to reputable licensed artists. 

Cancelation Policy –  All services at Lash Addict Studio are by appointment only.  Given the service-based nature of our business, we must enforce a cancellation policy. A credit card on file will be required to book an appointment, and a 50% deposit of all services booked are collected. Your deposit goes towards your service the day of your appointment.

When booking an appointment, please ensure you book with the correct artist at the correct location, at the desired time and date you are available. Because we reserve this time just for you, we ask that you provide at least 24-hours notice to avoid a forfeiting your deposit . If you are more than 15 minutes late to your appointment, your appointment will be cancelled and your deposit will be forfeited.

In the event of a no-call/no-show. 100% of the service is charged to the card on file.

In the event of 3 or more late cancellations/no-shows, all subsequent appointments must be paid in full at the time of booking.

Call or text us us to cancel or reschedule.

Special Promotions & Groupons - All promotional pricing is subject to our cancellation policy. Groupon purchases are for first-time clients only. Promotions are assigned to specific artists. Please contact the store for more details. 

Refunds & Exchanges – All service sales are final. All product sales are final. We do not issue refunds for products or services. If there is a true manufacturer defect for a product purchased, you must submit a claim to natali@lashaddictstudio.com within 7 business days of receiving the product. Please note that we reserve the right to refuse or limit refunds/exchanges if we determine our policy is being abused. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase. If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for any return shipping prices unless otherwise discussed with customer support.

Damages & Issues - Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will gladly replace any item that may have been damaged during shipping. Please provide pictures of damages and information regarding your order to natali@lashaddictstudio.com and someone from our support team will contact you. Please contact us if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards. We value you as a customer, and your satisfaction is very important to us. You can always contact us for any return questions at natali@lashaddictstudio.com.

Additionally, we give 3 days after every lash extension appointment to let us know if you experience any early fall-out, which is eligible for a "lash repair" appointment as no cost to you.